General Session

Monday, May 7, 11:30 a.m. – 12:30 p.m.
The Customers’ Perspective
John Schoeb, Jr.
Alstom Service Workshop Operations

Selling in today’s times can be tough, but do you ever wonder why you did not get a sale? This session will give you a look at how the customer views your approach to their business. This is an informative session on how to approach the customer, interact with the customer through e-mail, phone and face to face, and develop a long term relationship with your customer.

According to Schoeb, "I have been called every name in the book by sales people. The most common one is Honest. I believe in telling the vendor what I need, when I need it, and I have no time for BS. If a sales person asks why they did not get the sale, I tell them. The problem few ever ask."

 

Contact WSTDA l WSTDA Home

Useful Links

Hyatt Regency Newport

Newport, Rhode Island

Providence (PVD - T.F. Green) Airport

Cozy Cab, Inc. (airport shuttle)

Weather Information

Newport National Golf Club  

White Horse Tavern

Breakers Mansion  

Tour                                                    

© 2008 Web Sling and Tie Down Association

2105 Laurel Bush Rd., Suite 200 • Bel Air, MD 21015 • phone 443-640-1070 • fax 443-640-1031

You are receiving this email as a benefit of your membership with WSTDA. You are not receiving this message because you are subscribed to an electronic list. If you have any input you would like to provide about mailings of this type, please e-mail wstda@ksgroup.org.